Over the years, ERC has researched what distinguishes a top performer from an average performer based on employers’ perspectives. The results are strikingly consistent across industries and sizes. Regardless of the organization type, most employers define top performers very similarly and are looking for the same types of characteristics and behaviors in their employees.
5 Myths About Workplace Communication

Employers constantly find themselves battling communication issues between employees and managers in the workplace. These issues commonly stem from not understanding the basics of good communication, mistaking frequency for quality, and making inaccurate assumptions about how much information others want and need to know. Here are 5 myths about workplace communication that your organization should consider “debunking” to improve communication.
Just Promoted to Supervisor? Why to Consider New Manager Training

Every organization faces the challenge of new manager training: transitioning an employee from team player to team leader. This transition from employee to supervisor is one of the hardest an employee must make in their career. After the promotion occurs, what should you do to make sure the transition goes smoothly and that your new supervisor is successful in their new role?
Additional Resource
The Ultimate Guide to Training Your Supervisors and Managers
Learn how training your supervisors and managers will help them overcome challenges, motivate those around them, and be more effective in their roles.
Survey Shows Trends in FMLA Usage
The ERC/CareWorks FMLA Practices Survey shows trends in FMLA usage. The majority of employers (71%) cite that between 1 and 10% of employees took FMLA in the last 12 months. Ninety percent of organizations reported that 20% or fewer employees took FMLA in the last 12 months.
How to Create a Positive, Engaging Performance Review Experience
It’s the end of the year and for most employers, time for performance review conversations.
100+ Workplace Ideas: Celebrations, Parties, & Gatherings

There are many ways to celebrate and gather in the workplace, not limited to just the holidays. Many workplaces come together to celebrate retirements, birthdays, anniversaries or tenure, office changes, employee or organizational accomplishments, among others.
What to Do When Violence Comes to Work
An estimated 2 million employees each year are victims of workplace or domestic violence, according to OSHA. Employers have a responsibility to prevent and mitigate issues of workplace violence, which also include domestic violence. These issues can cause problems that organizations can’t afford to ignore if not prevented or managed.
FMLA for Domestic Violence?
The Domestic Violence Leave Act (H.R. 3151) was introduced by Rep. Lynn Woolsey of California in June. She reintroduced it on Oct. 11 in light of Domestic Violence Awareness Month.
Top 5 Workplace Attributes Most Important to Top Performers
According to the results of the 2011 Top Performer Engagement Survey, conducted by ERC on over 2,400 top performers in Northeast Ohio as part of its NorthCoast 99 program, 24% of top performers report challenging and meaningful work as the most important attribute that they seek in jobs. This attribute continues to be most important to top performers when compared to other attributes, and has been consistently ranked as most important over the past five years.
Top Performers Promoted Within 2 Years, On Average
A 2011 report released by ERC shows that the average time that it takes a top performer to be promoted for the first time at employers of choice is less than 2 years.
Checklist to Select Employees for Promotions & Leadership Training

Whether you are determining who to promote at the end of the year or creating a leadership development/training program or strategy, the most critical task is selecting the right employees. Your organization wants to be sure that it trains, develops, and promotes employees that are the most likely to succeed in leadership roles. We’ve developed a short checklist you can use to select employees for promotions or participation in a leadership development program.
Employers Tend to Pay Shift Employees More

The results of the 2011 ERC Pay Differential Survey show that Northeast Ohio employers tend to pay shift employees more than non-shift employees, specifically those that work second and third shifts.