On any given day, managers and supervisors regardless of tenure, industry, or organization are challenged to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set to both tackle issues and build on successes. The first step to becoming a ... Read more

Managers and supervisors regardless of tenure, industry, or organization are challenged daily to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set. Rooted in years of research and data-driven insights, ERC’s Supervisory Series Development Path equips supervisors and managers ... Read more

Oftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley's DiSC assessment to become more aware of their own and others' communication styles and preferences. They will also learn and discuss the following topics: Meaningful communication as a ... Read more

Confidentiality, Privacy, Accuracy…ChatGPT is a revolutionary AI natural language tool that is both amazing and somewhat frightening, with the next iteration slated for release in 2023, which promises to be even more robust. ChatGPT can write a business letter, draft a policy, and even prepare a presentation. While the use of AI helps our society ... Read more

Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. In this virtual, instructor-led training, participants will learn and discuss the following topics: Definitions of conflict, benefits, and consequences Costs and causes of conflict Conflict management styles Strategies to manage and ... Read more

Managing and documenting an employee’s performance is an essential function of a supervisor’s role. This ongoing process begins as soon as a supervisor or manager has started working with the employee to establish goals. In this virtual, instructor-led training, participants will learn and discuss the following topics: The Performance Management Cycle and Partnership SMART goals ... Read more

Supervisors and managers have a shared responsibility with HR in making sure that their interactions and relations with employees are compliant with federal and state employment laws, and supportive of a positive workplace culture.  In this virtual, instructor-led training, participants will learn and discuss the following topics: Overview of the legal landscape Workplace discrimination and ... Read more

Frontline supervisors are the first line of defense in retaining talent and preventing employee turnover. In this virtual, instructor-led training, participants will learn and discuss the following topics: The war for talent Talent is your invaluable asset YOUR talent Why talent stays (and why talent leaves) The leader’s role Strategies and tools for engagement and ... Read more

Are you among the many who’ve had to hire and promote new supervisors this year? If so, this one-day Supervisory Boot Camp is the solution for you! It’s an introduction ... Read more

ERC HR Exchange is an ERC Members-only program that provides an opportunity to meet other Members, network, and discuss hot topics in the industry. Participants can share ideas in a ... Read more

Managers and supervisors regardless of tenure, industry, or organization are challenged daily to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set. Rooted in years of research and data-driven insights, ERC’s Supervisory Series Development Path equips supervisors and managers ... Read more

On any given day, managers and supervisors regardless of tenure, industry, or organization are challenged to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set to both tackle issues and build on successes. The first step to becoming a ... Read more