communicationCustomer ServiceCustomersDifficult PeopleEmployee Relations & Performance ManagementtrainingWorkplace Policies & Practices3 Keys to Good Customer Service April 21, 2024June 6, 2012 Liz Maier-Liu Good customer service is the heart of every business. It flows from employees who engage internal…4 minute readRead More
Employee Relations & Performance ManagementLeadership & ManagementManagement Trainingmanagerperformance managementSupervisor4 Questions Every Manager Needs to Answer April 5, 2024May 30, 2012 Liz Maier-Liu Successful, effective performance management by managers essentially boils down to simply answering 4 key questions for…4 minute readRead More
Employee Relations & Performance ManagementManagementOpen WorkplaceProductivity7 Lessons on Managing Open Workplaces April 21, 2024April 10, 2012 Liz Maier-Liu Recently, there has been considerable research and debate on whether open work environments improve or impede…5 minute readRead More
Employee Relations & Performance ManagementQuitRecruiting & HiringTurnoverWorkplace Policies & Practices4 Strategies to Combat Turnover March 21, 2012 Liz Maier-Liu Turnover is a reality for every business. It can be a warning sign that something is…4 minute readRead More
BenchmarkingEmployee Relations & Performance ManagementTop PerformersworkplaceWorkplace Policies & PracticesHow to Build Your Own Great Workplace March 21, 2012 Liz Maier-Liu At ERC, we believe that creating a great workplace is about creating an environment and culture…4 minute readRead More
Employee Relations & Performance ManagementEngagementLeadership & ManagementmanagerSupervisor3 Things Managers Do That Disengage Employees May 31, 2024March 7, 2012 Liz Maier-Liu Engagement is often viewed as just an "HR thing" when in fact, managers play an even…4 minute readRead More
Employee Relations & Performance ManagementLeadershipLeadership & ManagementManagementmanagerSupervisor4 Ways to Become a Manager Employees Want to Follow May 30, 2024February 29, 2012 Liz Maier-Liu Are your managers people who your employees want to follow? Do your managers regularly encounter resistance…4 minute readRead More
Compensation & BenefitsEmployee Relations & Performance ManagementLeadership & ManagementSalary Talk: Tips for Talking About Pay with Employees February 22, 2012 Liz Maier-Liu Salary conversations - such as negotiating an offer with a job candidate, confronting an inquiry about…4 minute readRead More
Employee Relations & Performance ManagementTop EmployeesTop PerformerTop TalentThe 8 Defining Qualities of Top Talent May 30, 2024January 31, 2012 Kelly Keefe Over the years, ERC has researched what distinguishes a top performer from an average performer based…5 minute readRead More
Employee Relations & Performance ManagementLeadership & ManagementmanagerPromotionSupervisorSupervisorysupervisory TrainingTransitionWorkplace Policies & PracticesJust Promoted to Supervisor? Why to Consider New Manager Training April 5, 2024January 19, 2012 Liz Maier-Liu Every organization faces the challenge of new manager training: transitioning an employee from team player to…5 minute readRead More
Employee EngagementEmployee Relations & Performance ManagementPerformance ReviewWorkplace Policies & PracticesHow to Create a Positive, Engaging Performance Review Experience April 21, 2024December 6, 2011 Liz Maier-Liu It’s the end of the year and for most employers, time for performance review conversations.5 minute readRead More
Employee Relations & Performance ManagementEmployeesGiftsGivingHolidayWorkplace Policies & PracticesWays to Thank Employees This Holiday April 21, 2024November 30, 2011 Liz Maier-Liu For many employers, 2011 culminated in greater success than the preceding years and the holidays are an ideal…6 minute readRead More