We recently had a fascinating conversation with Brian Macias—CEO of Embrace Pet Insurance—on the ERC podcast, What’s Up at Work? In our chat, Brian shared some thought-provoking insights on remote work that challenge the prevailing “one-size-fits -all” mindset. We’re sharing his perspectives and exploring how you, as a business leader or HR leader, can create … Read more
Is putting your people first the secret to unlocking next-level business growth? Meet Josh Marx, CEO of Medical Service Company, a 70+ “years young” family business specializing in home medical equipment and patient care. In this episode, Josh shares how bringing an “employee-first” mindset to his organization has fueled major expansions, from doubling the workforce … Read more
When you have engaged employees, you’re not just attracting top talent; you’re keeping current employees motivated. It’s also one of the best ways to combat disengagement and burnout. By considering how your employees’ individual values align with organizational goals and creating a culture that values meaningful work, transparency, and positivity, you can move the needle … Read more
Employee engagement is one of the most important drivers of productivity, retention, and company culture. But figuring out how to measure it effectively can feel overwhelming. With so many tools and methods available, it can be hard to know which approach will provide the insights you’re looking for. By understanding the purpose, strengths, and limitations … Read more
Measuring how your employees feel about your organization is important for retaining talent and driving engagement. One powerful yet straightforward tool is the Employee Net Promoter Score (eNPS). For HR leaders and business owners who want a quick, ongoing snapshot of employee sentiment, eNPS can serve as an accessible starting point. Understanding eNPS eNPS is … Read more
Compensation questions don’t stop coming. From small Northeast Ohio manufacturers to scaling nonprofits, the same patterns surface again and again in what HR teams bring to our Helpdesk: benchmarking sources, review cadence, market shifts, fairness conversations. The list has grown a little longer for 2026. Pay transparency laws are reshaping what employers publish, remote work … Read more
If you’ve been watching first-time managers struggle with the challenges of their new role, you’re not alone—and you’re in the right place. Helping new managers succeed isn’t just about fixing problems as they arise; it’s about giving them the right tools and training from the start. Let’s explore the common challenges they face and how … Read more
