Is putting your people first the secret to unlocking next-level business growth?
Meet Josh Marx, CEO of Medical Service Company, a 70+ “years young” family business specializing in home medical equipment and patient care.
In this episode, Josh shares how bringing an “employee-first” mindset to his organization has fueled major expansions, from doubling the workforce in six months to landing on the Inc. 5000 list—and why it’s always worth investing in your people.
He and host Sam Clyde Schroeder discuss fresh perspectives on HR, building core values that stick, and how even a sales-driven leader can become HR’s biggest champion.
Episode Highlights & Timestamps:
- 06:45 – Shaping a culture with core values: why guardrails matter more than lengthy mission statements
- 12:30 – Retention, recruitment, and the power of investing in HR
- 19:00 – Rapid growth: going from 300 to 600 employees in six months—what Josh learned
- 21:30 – NorthCoast 99 recognition: how wellness benefits and employee groups pay off
- 28:30 – Working with an executive coach: Josh’s “metronome” approach to consistent, clear strategy
- 34:00 – Why it’s lonely at the top—and how to stay balanced, curious, and open to feedback
- 37:00 – Rapid-fire “HR Hot Seat”: from Josh’s “cooler” to mandatory returns to the office
