All supervisors, managers, and leaders can benefit from training. From first-time managers and supervisors learning essential skills to experienced managers and supervisors developing leadership skills, ERC’s supervisor training program has helped thousands of individuals thrive in their roles.
Investing in supervisory skills training can move an organization from a culture of turnover and low morale to a high-performing team with high retention rates. You’ve probably heard the old adage, “people don’t leave bad organizations, they leave bad bosses.”
Why Supervisor Training?
Organizations generally seek training for their supervisors, managers, and frontline leaders when one of the following situations arise:
High Turnover, Low Retention, and Low Employee Satisfaction
These are all connected. When organizations have “bad” or untrained supervisors, employees become dissatisfied, leading to higher turnover rates and lower retention rates.
Need for Skill Development
Most supervisors have gone through little-to-no skill-based training prior to entering a supervisory role. As a result, supervisors can struggle with essential skills like effective communication, conflict management, and performance management.
Desire for Supervisors to Be More Independent
Without the necessary skills and training, supervisors can actually make more work for the rest of your organization.
Creating a Leadership Path for Supervisors
Organizations looking to create a path for emerging leaders often struggle to develop those skills internally. Individuals in supervisory roles often represent the next wave of leadership roles for organizations.
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See a real ERC trainer in action, download a sample workbook, and access the full training program outline.
Who Should Attend ERC’s Supervisor Training Courses?
Newly promoted supervisors
Help newly promoted supervisors go from friend to boss and learn how to effectively manage their new direct reports.
Supervisors who have been in their role but never received formal training
Many employees in this position have been “getting by,” but can become more effective supervisors by developing the right skills to apply on the job.
Supervisors who want to develop better management skills
Average supervisors can help you maintain the status quo, but effective supervisors contribute to a positive company culture and help reduce turnover.
What Makes ERC’s Training Program for Supervisors Different?
Application-based training
ERC uses a proven model as a guideline for building effective and application-based supervisor training that addresses customers’ individual needs.
Tools & techniques for growth
Design for knowledge retention, including industry-leading assessments, immersive case studies, and a focus on research-backed supervisory skills.
Practical skills for on-the-job application
Supervisors practice recognizing, identifying, and applying best practices, tools, skills, and strategies setting them up for success.
ERC’s Supervisory Training Program Curriculum
In ERC’s supervisory training program, participants will gain an understanding of their roles as supervisors. Participants will learn how to communicate effectively with others, resolve workplace conflict, and manage employee performance.
- Role of the Supervisor
- Communication Skills with DiSC®
- Conflict Management
- Managing Employee Performance
- Employment Law
- Engaging and Retaining Your Talent
- Planning and Managing the Work
- Leading and Working with Teams
- Leading and Managing Change
- Increasing Workplace Accountability
- Problem Solving and Decision Making
- Professionalism and Respect in the Workplace
Optional Supervisory Action Plan Check-In
Add our supplemental Supervisory Action Plan Check-In service to support the successful implementation of your learners’ new abilities. Facilitated by experts, these 60-minute virtual sessions keep your team on track and motivated as they reflect on their progress, troubleshoot challenges, and fully accomplish their action plans for optimal skill adoption and application.
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Delivery Methods
We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our supervisory training program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants, however ERC recommends participants go through the entire series to get the most comprehensive education and desirable outcomes.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Testimonial
“Truly the outcome far exceeded the expectations… the participants were blown away at how practical and immediately applicable the training was.”
Additional Training for Supervisors, Managers, and Leaders
Emerging Leaders
Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.
Emerging Leaders TrainingManagement Training
ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.
Management Training SeriesEmerging Leaders
Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.
Emerging Leaders TrainingManagement Training
ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.
Management Training SeriesFrequently Asked Questions
Our supervisor development training includes participant guides and evaluations to assess the program’s effectiveness.
- Customized materials — ERC works with organizations to plan content that is customized to the needs of the organization and the training audience.
- Structured note-taking guides — ERC develops follow-along workbooks that participants can write in and make into their own documents.
- ERC can evaluate training participants at all four of the Kirkpatrick levels of evaluation. Level I evaluation is included in the standard pricing.
- Pre-and post-tests can also be provided to help an organization measure knowledge and assess improvement of the participants after completing supervisor training.
