All supervisors, managers, and leaders can benefit from training. From first-time managers and supervisors learning essential skills to experienced managers and supervisors developing leadership skills, ERC’s supervisor training program has helped thousands of individuals thrive in their roles.

Investing in supervisory skills training can move an organization from a culture of turnover and low morale to a high-performing team with high retention rates. You’ve probably heard the old adage, “people don’t leave bad organizations, they leave bad bosses.”

Why Supervisor Training?

Organizations generally seek training for their supervisors, managers, and frontline leaders when one of the following situations arise:

High Turnover, Low Retention, and Low Employee Satisfaction

These are all connected. When organizations have “bad” or untrained supervisors, employees become dissatisfied, leading to higher turnover rates and lower retention rates.

Need for Skill Development

Most supervisors have gone through little-to-no skill-based training prior to entering a supervisory role. As a result, supervisors can struggle with essential skills like effective communication, conflict management, and performance management.

Desire for Supervisors to Be More Independent

Without the necessary skills and training, supervisors can actually make more work for the rest of your organization.

Creating a Leadership Path for Supervisors

Organizations looking to create a path for emerging leaders often struggle to develop those skills internally. Individuals in supervisory roles often represent the next wave of leadership roles for organizations.

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See a real ERC trainer in action, download a sample workbook, and access the full training program outline.

Who Should Attend ERC’s Supervisor Training Courses?

Newly promoted supervisor

Newly promoted supervisors

Help newly promoted supervisors go from friend to boss and learn how to effectively manage their new direct reports.

Supervisor who has never been in formal training

Supervisors who have been in their role but never received formal training

Many employees in this position have been “getting by,” but can become more effective supervisors by developing the right skills to apply on the job.

Supervisor who wants to develop leadership skills

Supervisors who want to develop better management skills

Average supervisors can help you maintain the status quo, but effective supervisors contribute to a positive company culture and help reduce turnover.

What Makes ERC’s Training Program for Supervisors Different?

Application-based training

Application-based training

ERC uses a proven model as a guideline for building effective and application-based supervisor training that addresses customers’ individual needs.

Group training based on an organization's needs

Tools & techniques for growth

Design for knowledge retention, including industry-leading assessments, immersive case studies, and a focus on research-backed supervisory skills.

Customized group supervisory training

Practical skills for on-the-job application

Supervisors practice recognizing, identifying, and applying best practices, tools, skills, and strategies setting them up for success.

ERC’s Supervisory Training Program Curriculum

In ERC’s supervisory training program, participants will gain an understanding of their roles as supervisors. Participants will learn how to communicate effectively with others, resolve workplace conflict, and manage employee performance.

  • Role of the Supervisor
  • Communication Skills with DiSC®
  • Conflict Management
  • Managing Employee Performance
  • Employment Law
  • Engaging and Retaining Your Talent
  • Planning and Managing the Work
  • Leading and Working with Teams
  • Leading and Managing Change
  • Increasing Workplace Accountability
  • Problem Solving and Decision Making
  • Professionalism and Respect in the Workplace

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Delivery Methods

We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our supervisory training program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.

Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants, however ERC recommends participants go through the entire series to get the most comprehensive education and desirable outcomes.

Traditional Classroom Format

Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.

Virtual Format

Our virtual format is delivered live and can accommodate larger groups.

Led by Experienced Trainers

While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.

Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.

Tom Ault

Tom Ault

bio photo of ERC Trainer Chris Powers

Chris Powers

bio photo of ERC Trainer Nada Djordjevich

Nada Djordevich

Damon Linder

Damon Lindor

Testimonial

“Truly the outcome far exceeded the expectations… the participants were blown away at how practical and immediately applicable the training was.”

Additional Training for Supervisors, Managers, and Leaders

Emerging Leaders

Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.

Emerging Leaders Training

Management Training

ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.

Management Training Series

Emerging Leaders

Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.

Emerging Leaders Training

Management Training

ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.

Management Training Series

Frequently Asked Questions

Our supervisor development training includes participant guides and evaluations to assess the program’s effectiveness.

  • Customized materials — ERC works with organizations to plan content that is customized to the needs of the organization and the training audience.
  • Structured note-taking guides — ERC develops follow-along workbooks that participants can write in and make into their own documents.

  • ERC can evaluate training participants at all four of the Kirkpatrick levels of evaluation. Level I evaluation is included in the standard pricing.
  • Pre-and post-tests can also be provided to help an organization measure knowledge and assess improvement of the participants after completing supervisor training.