Management 101 Training
Our Management 101 training teaches managers and supervisors the basics of the job: setting expectations, delegating, giving feedback, managing performance, handling conflict, and knowing when to get HR or outside help. Participants practice each skill on situations from your own organization.
We teach it live, onsite anywhere in the country, at our training center, or virtually. Choose a half-day or full-day workshop, a single course, or a series. Class size is typically up to 25 people, and virtual sessions can take larger groups.
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Management 101 Course Topics
Management 101 draws on our 12 management modules. For a workshop, pick the basics your managers need most, or run all 12 as a series.
What changes when someone goes from doing the work to leading the people who do it, including managing former coworkers.
Listening, building rapport, and adjusting to how each person communicates. Each participant fills out a short DiSC® questionnaire and gets a personal profile of their own communication style.
Setting priorities, running useful meetings, and handing off work with clear expectations.
Measurable goals, feedback an employee can act on, documentation, and performance reviews.
Holding people to their commitments, and what to say when someone falls short.
Where conflict on a team starts, and how to resolve it with the people involved.
Discrimination, harassment, bullying, employee leave, and when to bring in HR or outside advice.
Why people stay or leave, and what a manager can do about it.
How teams develop, and how to reach decisions together.
Leading a team through a new process, system, or structure.
Finding root causes, weighing options, and picking a course of action.
Standards for conduct, and how to hold a team to them.
What Is Management 101?
Management 101 means the basic skills a manager or supervisor uses every day to get work done through a team. Most Management 101 courses cover three areas.
The manager’s role
What changes when someone goes from doing the work to leading the people who do it.
Working with people
Communication, delegation, feedback, performance, and conflict.
HR basics
Employment law, documentation, and when to get HR or outside advice.
Who Management 101 Is For
New managers and supervisors
People in their first management role, whether promoted from within or hired in.
Experienced managers without formal training
Managers who learned by trial and error and want to fill in what they missed.
Employees you plan to promote
People who can learn the basics before they step into the role.
Management 101 Workshop, Course, or Series
Management 101 workshop
A half-day or full-day session covering several Management 101 topics, chosen for your group.
Single course
One topic, such as delegation or communication, as a 45-, 60-, or 90-minute session or a half-day or full-day session.
Training series
Several courses spread over weeks, scheduled weekly, monthly, or around your operation, so managers use each skill on the job between sessions.
Public sessions
One or two managers can join our Leadership Series for Managers & Supervisors, a live online series of 90-minute sessions, or a single public class. See dates and seat prices.
In person, we teach at your location anywhere in the country, at a facility you choose, or at our training center in Beachwood, Ohio. Virtual sessions are taught live by an ERC trainer and work well for larger groups or managers spread across several locations.
Live Management 101 Training vs. a Self-Paced Online Course
Many Management 101 courses online are self-paced videos for one learner at a time. Live training from ERC is built for a group.
| Live training from ERC | Self-paced online course | |
|---|---|---|
| Built for | Your managers, with examples from your organization | Any learner, with general examples |
| Practice | Role-plays and discussion with a trainer and peers | Videos and quizzes |
| Timing | Scheduled for your group; a series spaces sessions over weeks | Each learner sets their own pace |
| Questions | Answered live by an experienced trainer | Depends on the platform |
| Best fit | Training a group to the same standard | One person refreshing the basics alone |
Keeping Management 101 Practical
A needs assessment first
Before training, we learn where your managers struggle, recommend the modules to focus on, and build scenarios from your organization.
Practice in every session
Participants assess their own style, learn a skill, practice it in realistic situations, and take it back to the job.
Help after the session
In the optional Leadership Application Lab, participants bring current situations to their ERC trainer.
Who Teaches Management 101
Tom Ault
Senior Solution Consultant and Trainer. More than 30 years at Diebold in regional finance, controller, and organization development roles, where he also helped move Diebold’s service organization to team-based work. He has designed and led customized training for employers across industries.
Chris Powers
ERC Trainer and Keynote Speaker. 23 years in the U.S. Navy, including time as a training facilitator at the Naval Nuclear Power School, where he was named Instructor of the Year. He has also worked as a national sales manager, and as a trainer he has worked with more than 500 organizations, from CEOs to frontline staff.
Nada Djordjevich
ERC Trainer. Supervised a call center team and managed a training and development team during 17 years at Ohio Savings Bank and KeyBank. Certified to teach ERC’s supervisory training.
Damon Linder, PhD
ERC Trainer. Engineering, sales, project management, and quality roles in the automotive, medical device, and construction industries, with work in Germany, Japan, Korea, and China. Adjunct professor at the Tiffin University School of Business.
“The participants were blown away at how practical and immediately applicable the training was.”
Jerry Gilin, DRB Systems, LLC
How Pricing Works for Management 101 Training
Pricing depends on how many managers attend and how you set up the training. Tell us your group size, the format you want, and your timing, and we’ll send a quote.
Session length
From 45 minutes to a full day.
Format
A workshop, a single course, or a series.
Delivery
In person or live virtual.
Add-ons
Optional pre- and post-tests, and the Leadership Application Lab.
Sending one or two managers to a public session? Seat prices are listed with the dates on our events calendar.
Frequently Asked Questions
It depends on the format. A Management 101 workshop runs a half day or a full day. A single topic can run as a 45-, 60-, or 90-minute session, and a series spreads several courses over weeks.
Yes. Before training, we assess your needs, then choose the modules, scenarios, and examples that fit your managers and your culture. We also build the schedule around your operation.
Both. In-person training happens at your location, a facility you choose, or our training center in Beachwood, Ohio, with class size typically up to 25 people. Virtual training is taught live by an ERC trainer and fits larger groups.
Every program includes a needs assessment before training, materials customized to your organization, workbooks participants keep, and a participant evaluation of the training. Pre- and post-tests are available as an add-on.
The quote depends on the number of managers, the format, session length, delivery, and add-ons. We quote each program separately.
Yes. They can join our public Leadership Series for Managers & Supervisors or a single public class, alongside managers from other organizations. See dates and seat prices.
Choose by who you’re training. New Manager Training centers on people in their first management role, and Management 101 covers the basics for any manager or supervisor who needs them, new or experienced. Both draw from the same modules, so tell us about your group and we’ll recommend where to start.
Yes. The employment law module covers discrimination, harassment, bullying, employee leave, and when a manager should get HR or outside advice, including in organizations without an HR department. For more depth, see HR Training for Managers.
Yes. We can deliver the program onsite at each location, or run one live virtual group that brings managers from every site together.
We reply by email with a few questions about your group and what you want training to change, then send a quote. You can handle everything by email, or we can set up a short call.
Management 101 Training at a Glance
| What it is | Live training in the basics of managing people, built from 12 modules and customized to your organization |
|---|---|
| Who it’s for | New managers and supervisors, experienced managers without formal training, and employees you plan to promote |
| What it covers | The manager’s role, communication, delegation, performance, accountability, conflict, employment law, engagement, teams, change, problem solving, and professionalism |
| Format and length | A half-day or full-day workshop, single courses from 45 minutes, a series, or public sessions |
| Where it happens | Onsite anywhere in the country, a facility you choose, our training center in Beachwood, Ohio, or virtual |
| Group size | Typically up to 25 per classroom session; virtual sessions can take larger groups |
| What’s included | A needs assessment, customized materials, workbooks participants keep, and a participant evaluation |
| Pricing | Quoted per program, based on the number of managers, format, session length, delivery, and add-ons |
| Who teaches it | Tom Ault, Chris Powers, Nada Djordjevich, and Damon Linder, PhD |
| About ERC | ERC has served employers since 1920 |
Let’s Plan Management 101 Training for Your Managers
Tell us about your managers and what you want them to handle with confidence. We’ll reply by email and send a quote.
