New Manager Training
Our new manager training teaches first-time managers, promoted or hired, to set expectations, delegate, give feedback, handle conflict, and manage performance, using situations from your organization.
We deliver this management training for new managers live, onsite anywhere in the country, at our training center, or virtually, as a full series or single courses. Class size is typically up to 25 people, and virtual sessions can take larger groups. Training one or two new managers? They can join a public series.
What First-Time Managers Learn
Before training, we assess what your organization needs and recommend where to focus. Run all 12 modules or choose the ones your new managers need most. In our Loop Learning™ Model, participants assess their own style, learn a practical skill, practice it in realistic situations, and apply it on the job.
- What the job asks of a new manager, and how to earn trust from direct reports
- The common problems of moving from team member to manager, including leading former coworkers
- Active listening and building rapport with each person on the team
- A personal DiSC profile, from a short questionnaire about how they communicate, then practice adjusting to people with different preferences
- Where workplace conflict usually starts, and when it can help as well as harm
- Styles and strategies for resolving it, with practical tools for challenging conversations
- Measurable goals, and feedback an employee can act on
- How to document performance and run a performance review
- The employment law issues that come up most for new managers: discrimination, bullying, harassment, and employee leave
- Handling performance problems with those issues in mind, and knowing when to bring in HR or get outside advice
- Why people stay, why they leave, and what a manager can do about it
- Tools for keeping valuable employees engaged
- Setting priorities, managing time, and running better meetings
- Delegating, for the new manager who keeps doing everything themselves
- How teams develop, and what effective team leaders do
- How to reach consensus and make decisions as a team
- Ways to put a change in place, influence people, and take a team through it
- How accountability differs from responsibility, and the signs that accountability is low
- Difficult conversations and respectful feedback
- Finding root causes and separating them from symptoms
- Decision-making models and critical thinking for reaching a solution
- Standards of professional behavior, such as dress codes and punctuality
- Why respect matters on a team, and how to hold others to those standards
In-Person and Virtual New Manager Training
Every session is taught live by an ERC trainer, in person or virtually.
Length
Sessions run from 45 minutes to a full day and can be combined into a series built around the skills your managers need most.
In person
At your location anywhere in the country, a facility you choose, or our training center in Beachwood, Ohio.
Virtual
Taught live online by an ERC trainer. Virtual sessions fit larger groups and managers spread across several locations.
New Manager Training Options
Training series for your group
Several courses spread over weeks, so managers can use each skill on the job between sessions. We can schedule it weekly, monthly, or around your operation.
Single course for your group
One topic, such as delegation or communication, as a half-day or full-day session or a 45-, 60-, or 90-minute session.
Public sessions for one or two managers
Our Leadership Series for Managers & Supervisors is a live online series of 90-minute sessions, and we also offer single public classes. See dates and seat prices.
HR Training for New Managers
A new manager can get a harassment complaint or a leave request before anyone has walked them through the basics. Our Employment Law module teaches managers what to do when these situations come up.
Discrimination, bullying, and harassment
How to recognize these issues and address them.
Employee leave
What a manager should know when an employee needs time away.
Performance problems
How to document performance and handle it consistently.
For more depth, see HR Training for Managers and Employment Law Training for Managers.
Who Should Attend New Manager Training
First-time managers promoted from within
Strong performers now managing the people they used to work beside.
Managers hired into their first management role
They’re learning your organization and how to manage at the same time.
Managers without formal training
They learned the role by trial and error and want to fill the gaps.
Employees you plan to promote next
They can build the skills before the new role starts.
Training frontline supervisors? See Supervisor Training and From Peer to Supervisor. For experienced managers of managers, see our Middle Management Training Series.
What Drives the Cost of New Manager Training
Pricing for new manager training depends on how many managers attend and how you set up the training. Tell us your group size, the format you want, and your timing, and we’ll send a quote.
Session length
From 45 minutes to a full day.
Topics and sessions
A single course or a series of several courses.
Delivery
Virtual, onsite at your location, or at our training center.
Add-ons
Pre- and post-tests are optional, as is the Leadership Application Lab, where participants bring current situations to their ERC trainer.
Who Teaches New Manager Training
Tom Ault
Senior Solution Consultant and Trainer. More than 30 years at Diebold in regional finance, controller, and organization development roles, where he also helped move Diebold’s service organization to team-based work. He has designed and led customized training for employers across industries.
Chris Powers
ERC Trainer and Keynote Speaker. 23 years in the U.S. Navy, including time as a training facilitator at the Naval Nuclear Power School, where he was named Instructor of the Year. He has also worked as a national sales manager, and as a trainer he has worked with more than 500 organizations, from CEOs to frontline staff.
Nada Djordjevich
ERC Trainer. Supervised a call center team and managed a training and development team during 17 years at Ohio Savings Bank and KeyBank. Certified to teach ERC’s supervisory training.
Damon Linder, PhD
ERC Trainer. Engineering, sales, project management, and quality roles in the automotive, medical device, and construction industries, with work in Germany, Japan, Korea, and China. Adjunct professor at the Tiffin University School of Business.
“The participants were blown away at how practical and immediately applicable the training was.”
Jerry Gilin, DRB Systems, LLC
Frequently Asked Questions
Yes. Before training, we assess your organization’s needs, then choose the modules, scenarios, and examples that fit your managers and your culture. We also build the schedule around your operation.
Choose by role. New manager training is for people managing for the first time, and Supervisor Training is for frontline supervisors, first-time or experienced. We teach both from the same 12 modules and fit the topics and examples to the people in the room. If your organization uses both titles, tell us who you’re training and we can train them together.
Length depends on the format you choose. A single topic can run as one 45-, 60-, or 90-minute session or as a half-day or full-day workshop, which can also cover more than one topic. A series spreads several courses over weeks.
Tell us who your new managers are and what you want them to handle better. We’ll assess your needs, recommend the modules and format, and send a quote.
Both. In-person training happens at your location, a facility you choose, or our training center in Beachwood, Ohio, with class size typically up to 25 people. Virtual training is taught live by an ERC trainer and fits larger groups or managers in several locations.
Every program includes a needs assessment before training, materials customized to your organization, workbooks participants keep, and a participant evaluation of the training. Pre- and post-tests are available as an add-on.
The quote depends on the number of managers, topics and sessions, session length, delivery, and add-ons. We quote each program separately.
Yes. They can join our public Leadership Series for Managers & Supervisors or a single public class, alongside managers from other organizations. See dates and seat prices.
A series gives new managers time to use each skill on the job between sessions. For more support, the optional Leadership Application Lab has participants meet with their ERC trainer and work on the situations they’re facing right now.
Yes. We can deliver the program onsite at each location or run one live virtual group that brings managers from every site together.
We reply by email with a few questions about your group and what you want training to change, then send a quote. You can handle everything by email, or we can set up a short call.
New Manager Training at a Glance
| What it is | Live training for first-time managers, built from 12 modules and customized to your organization. |
|---|---|
| Who it’s for | First-time managers, promoted or hired; managers without formal training; employees you plan to promote. |
| What it covers | The manager role, communication, conflict, performance, employment law, engagement and retention, planning and delegation, teams, change, accountability, problem solving, and professionalism. |
| Format and length | A series, a single course, or public sessions; 45 minutes to a full day per session. |
| Where it happens | Onsite anywhere in the country, a facility you choose, our training center in Beachwood, Ohio, or virtual. |
| Group size | Typically up to 25 per classroom session; virtual sessions can take larger groups; one or two managers can join public sessions. |
| What’s included | A needs assessment, customized materials, workbooks participants keep, and a participant evaluation of the training. |
| Pricing | Priced per program, based on the number of managers, topics and sessions, session length, delivery, and add-ons. |
| Who teaches it | Tom Ault, Chris Powers, Nada Djordjevich, and Damon Linder, PhD. |
| About ERC | ERC has served employers since 1920. |
Let’s Plan Training for Your New Managers
Tell us about your new managers and what you want them to handle with confidence, and we’ll reply by email with a program and a quote.
