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Conflict Management – PM (Supervisory Series: Fundamentals) – 8/20/24

August 20 @ 1:00 pm - 4:00 pm

Conflict Management

Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. By the end of this virtual, instructor-led training session, participants will be able to:

· Recall the most common causes of conflict

· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes

· Formulate strategies to manage and resolve conflict

· Apply tools for dealing with challenging people and situations

Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10

Bring this training to your organization for your group of 10 or more. Contact ERC to learn more.