Win Trust & Influence: 6 Tips for Improving Employee Relations
In HR, how you approach everyday employee relations can make a difference in whether or not your employees and managers view you as a trusted advisor. Here are ways that you can improve your relationships with managers and employees at your organization to win their trust, respect, and confidence.
Interact and communicate with employees on a daily basis
Make regular interaction a priority and it will help you do your job better. Walk the plant floor or the office. You’ll get to know employees personally, understand their concerns, and better identify work problems that you can fix. Meet with employees regularly, either one-on-one or in small groups. The best HR professionals have won the respect and trust of their employees by taking an interest in their day-to-day lives and creating an open dialogue.
Maintain their trust and confidentiality
Be a trusted resource that employees can turn to discuss problems, conflicts, or other issues. Handle employees’ concerns with integrity and professionalism. Refrain from discussing confidential issues with other members of your team or outside your department, or gossiping about employee matters. If you gather employees’ feedback on any topic, always protect their confidentiality and anonymity. Don’t try to pinpoint who said what.
Advocate for your employees
Know what drives retention and engagement for your employees. Advocate for and champion programs that enhance employees’ work experience and those that are important to your workforce. Over time, these improvements will be noticed by your employees and they will value your contributions. We have seen many HR professionals gain the respect of the employees’ and leadership teams by creating great places to work.
Gain the respect of your managers
Develop strong relationships with your supervisors and managers. Learn about them and their departments and ask them how you can be of better assistance to their needs. Understand their demands and make their jobs easier, not harder. Create tools and systems and offer training to help them do their jobs better and more efficiently. In doing so, you will have more luck collaborating with them to manage employees.
Make an impression from the start
Use on-boarding as a way to build your reputation with employees as a trusted advisor. Build a positive rapport prior to them coming on-board by staying in contact, being responsive and accessible, and providing them with all of the information they need for their first day. In addition to facilitating orientation, describe your role to employees in ways that you want to be perceived. Reach out to new-hires multiple times within the first 6 months to gather feedback, provide support, and solidify a positive relationship.
Be objective and balance interests
Execute and enforce policies and procedures consistently and fairly, with no exceptions. Additionally, balance serving all of your internal customers – leaders, managers, and employees. Learn to look at issues objectively from all sides of your business and balance these three interests. Be collaborative in developing and implementing policies. Don’t develop policies without considering their perspectives.
If you want to broaden your influence, achieve better results, and improve relationships with your internal customers, consider using these approaches. We have witnessed many HR professionals win the trust and confidence of their managers and employees by adopting these positive employee relations practices.