Are your managers struggling to inspire their teams, navigate change, or set clear goals? ERC’s leadership training is designed to develop managers and supervisors into effective leaders.
This training addresses the specific challenges of building capable leaders who are able to develop and retain top performers on their teams. Managers and supervisors will learn practical skills in coaching, communication, and change management.
Course Overview
Introduction to Leadership
- Roles and Responsibilities of a Leader: Explore the key roles and responsibilities that define effective leadership, addressing the shift from managing tasks to leading people.
- Attributes of Successful Leaders: Identify and discuss the common traits of successful leaders.
- Transitioning into a Leadership Role: Strategies to navigate the challenges of moving into a leadership position.
Developing Coaching Skills
- Impact of Leadership on People and Results: Understand how leadership behaviors and decisions influence team performance and outcomes.
- Performance Management Process: Review the steps and significance of an effective performance management process, emphasizing continuous development.
- Value and Types of Coaching: Learn the importance of coaching in leadership and explore various coaching styles and their applications.
- Coaching Process: Overview of the coaching process, from setting objectives to providing feedback and support.
- Key Skills for Effective Coaches: Identify essential coaching skills such as active listening, empathy, and the ability to give constructive feedback.
Support Continuous Learning
- Opportunities for Training and Development: Highlight the importance of providing direct reports with ongoing learning through training programs, coaching, and skill development initiatives to enhance performance and employee satisfaction.
- Career Opportunities and Employee Satisfaction: Discuss how continuous learning can lead to higher employee engagement and satisfaction.
Enhancing People Skills
- Building Relationships and Rapport: Techniques for building strong, trusting relationships with team members.
- Non-verbal Communication: Understanding the role of body language and other non-verbal cues in effective communication.
- Mastering Active Listening: Develop the skill of active listening to better understand and respond to team members.
- Social Style Awareness: Learn about different social styles and how to adapt communication strategies to connect with various personality types.
Goal Setting
- Identifying Organizational Goals: The process of defining clear, strategic organizational goals.
- Translating Goals into Measurable Objectives: Techniques for breaking down organizational goals into specific, measurable team and individual objectives.
- Alignment and Accountability: Ensuring that all team members are aligned with the goals and understand their role in achieving them.
Change Management
- Understanding Change and Its Impact: Explore change in organizations and its effects on people and processes.
- Pathways to Effective Change: Strategies for managing and implementing change effectively within teams and organizations.
- Influencing Others During Change: Techniques for guiding and motivating team members during periods of change.
- Change Management Roles and Responsibilities: Define the roles and responsibilities of leaders in facilitating and supporting change initiatives.
Get Training Details & Pricing
Contact us for information about pricing, program details, or to schedule training.
Who Should Register for this Leadership Course
New Managers or Supervisors
Newly promoted managers or supervisors who are transitioning from individual contributor roles will learn the essential skills needed to effectively lead teams, navigate the shift in responsibilities, and establish themselves as confident leaders.
Managers Facing Team Performance Issues
Managers struggling with underperforming teams, low morale, or even high turnover will develop practical techniques for improving communication, building stronger relationships, and coaching team members to achieve higher levels of performance.
Experienced Managers Seeking Growth
For experienced managers looking to improve their leadership capabilities or take on more of a leadership role within their organizations, this training focuses on building core leadership skills, identifying continuous learning opportunities for team members, and developing high-potential employees.
Key Learning Outcomes
Mastering Effective Coaching
Develop the skills to coach employees and provide meaningful feedback.
Enhancing Communication Skills
Adopt communication techniques to improve clarity, understanding, and influence within the team.
Building Trust and Relationships
Understand how to build strong, trusting relationships with team members.
Improving Employee Retention
Learn how leadership can reduce turnover and support a stable, engaged workforce.
Navigating Change Management
Lead and support your team through organizational change, minimizing disruption and maintaining productivity.
Setting and Achieving Goals
Discover how to set clear, measurable goals that align with organizational objectives, ensuring everyone is working towards common goals.
Delivery Methods
We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our training program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Frequently Asked Questions
Managers will gain an array of skills from this training—we focus on the essential aspects of leadership and dive deeper into some of the soft skills needed by strong leaders. These include:
- Coaching: How to effectively coach team members to enhance their skills and performance.
- Effective Feedback: The ability to provide constructive and actionable feedback that helps employees grow and improve their performance.
- Relationship Building: Strategies for building strong, positive relationships with team members.
- Communication: Communication techniques for clear, effective, and impactful interactions with team members.
- Trust: Skills to build and maintain trust within each team.
- Performance Reviews: Skills to conduct effective performance reviews that align individual tasks with business goals.
This training is designed for a wide range of managerial and supervisory levels, focusing on the skills needed to be an effective leader rather than focusing on a specific management or supervisory tenure.
- First-time Managers: Those new to a managerial role will learn foundational skills necessary for leading teams effectively, including coaching and communication techniques that build trust and strong relationships with their direct reports.
- Experienced Managers: Managers who have been in their roles for a while will develop their leadership abilities, from conducting meaningful performance reviews to providing effective feedback and improving team dynamics.
- Senior Leaders: This training also applies to senior leaders who oversee larger teams or departments, helping them to improve their strategic leadership capabilities and mentor future leaders within the organization.
