This problem-solving training course is designed to help managers and supervisors turn everyday challenges into opportunities for growth. Through foundational problem-solving strategies and practical tools, attendees will learn how to navigate complex problems with confidence.
Course Overview
Introduction to Effective Problem Solving
- Learn how effective problem-solving skills help managers and supervisors make decisions, resolve conflicts, improve processes, and lead their teams.
Foundations and Approaches to Problem Solving
- Review various types of challenges managers encounter and outline fundamental principles for effective resolution.
- Explore a variety of problem-solving methodologies and learn how to choose an appropriate approach for different situations.
The SOS Model and 5 Whys
- Where did the problem Start?
- What are your Options?
- What is the Solution?
Utilizing Tools in Problem Solving
- Participants will learn tools to identify issues, analyze problems, execute viable solutions, and evaluate results.
Get Training Details & Pricing
Contact us for information about pricing, program details, or to schedule training.
Who Should Register for this Problem-Solving Course
New Managers and Supervisors
Newly promoted managers or supervisors stepping into management roles often face the challenging task of making tough decisions and resolving problems with little to no experience. This course will equip new managers and supervisors with practical approaches and tools to use in problem solving, helping them to navigate their new responsibilities effectively.
Experienced Managers Facing Transition
Whether it’s organizational change, adaptation of new technology, or a shift in employee attitudes, even experienced managers face challenges that may be hard to overcome. This training provides them with fresh strategies to support and reinvigorate their approach to management.
Project Managers
Project managers, tasked with guiding projects successfully within the constraints of time, budget, and scope, face a myriad of challenges that require adept problem-solving skills. Problem-solving training equips them with tools to anticipate potential issues, analyze complex situations, and implement solutions efficiently.
Key Learning Outcomes
Improved Decision-Making Skills
Attendees will develop the ability to make informed, strategic decisions by applying systematic approaches to problem solving.
Understanding of Problem-Solving Methodologies
Attendees will learn the SOS and 5 Whys frameworks, guiding them to diagnose issues and decide on the most effective solutions.
Effective Utilization of Problem-Solving Tools
This training equips managers and supervisors with tools for identifying issues, analyzing data, generating solutions creatively, and evaluating outcomes.
Improved Team Dynamics & Collaboration
Attendees will learn how to facilitate better communication and collaboration among team members, helping to navigate conflict and work together toward shared goals.
Increased Organizational Resilience
Individuals and organizations can enhance their adaptability to change and resilience against external forces or unforeseen disruptions.
Delivery Methods
We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our training program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants, however ERC recommends participants go through the entire series to get the most comprehensive education and desirable outcomes.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Frequently Asked Questions
- Critical thinking – Critical thinking skills allow managers and supervisors to dissect complex problems systematically, evaluate alternatives, and choose the most effective solutions.
- Creative thinking – By thinking creatively, managers and supervisors can go beyond conventional approaches and devise innovative and creative solutions that address underlying issues.
- Communication skills – Strong communication skills allow managers and supervisors to articulate problems clearly and convey potential solutions, facilitating smoother problem resolution within their teams.
- Conflict Resolution: Navigating difficult situations between team members or departments requires sensitivity, impartiality, and a clear resolution strategy.
- Managing Performance: Addressing underperformance and motivating teams to excel are business challenges that require a careful balance of encouragement and accountability.
- Adapting to Change: Leading teams through organizational change demands effective communication and resilience, as changes can disrupt established workflows.
- Decision Making Under Pressure: When rapid decisions are required, especially during crises, managers must remain composed while solving complex challenges with limited information.
Managers and supervisors will learn to analyze problems by following a structured approach through the problem-solving process:
- Business Analysis: Start with a thorough analysis by gathering data and clearly defining the problem.
- Root Cause Analysis: Use techniques like the “5 Whys” to uncover the root causes, not just the symptoms.
- Solution Generation: Collaborate to brainstorm potential solutions.
- Evaluation and Implementation: Evaluate solutions based on feasibility, then implement the best one.
- Review and Feedback: Review the solution’s effectiveness to refine the approach.
