Supervisory Series Development Path: Fundamentals – AM – 6/4/24

ERC’s Supervisory Series Development Path: Fundamentals is tailored to help new, seasoned, and aspiring supervisors elevate their leadership skills and boost organizational success!

This program’s comprehensive curriculum is designed to meet the needs of the learner, helping them overcome challenges, lead with confidence, and foster high-performing teams.

It encompasses a unique set of tools for success, including proven mechanisms to maximize knowledge retention, industry-leading assessments, research-backed supervisory skills, and immersive case studies to facilitate growth and development.

Led by experienced instructors, this virtual training series allows managers and supervisors to engage in decision-making scenarios, interactive discussions, and hands-on activities that culminate in a personalized action plan for applying their new skills.

Through robust learning and application at multiple levels, supervisors practice recognizing, identifying, and applying best practices, tools, skills, and strategies setting them – and their organization – up for success!

Supervisory Series Courses & Details

Each training course can be purchased individually. Click on the links below to register for the individual courses. The series and individual courses are also available in the afternoon.

Are you an ERC member? Members get 10% off with code: ERCMEMBER10. Note: Please click “Apply” button after entering discount code during checkout.

Contact ERC to become a member, or click here to bring any of these courses to your organization for a group of 10 or more.

Role of the Supervisor

On any given day, managers and supervisors regardless of tenure, industry, or organization are challenged to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set to both tackle issues and build on successes.

The first step to becoming a successful supervisor is to develop a deeper understanding of the role itself. By the end of this virtual, instructor-led training session, participants will be able to:

· Understand supervisory roles and responsibilities

· Identify common challenges and how to overcome them

· Apply criteria to expectation setting

· Establish a system of regular interaction and demonstrate trust-building behaviors

Click here to register for the individual course.

Communication Skills with DiSC®

Oftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley’s DiSC® assessment to become more aware of their own and others’ communication styles and preferences. Participants will also be able to:

· Recognize the impact of open and honest communication

· Engage in the active listening communication process

· Identify Wiley DiSC® social styles and behavioral tendencies

· Apply strategies to strengthen workplace relationships

Click here to register for the individual course.

Conflict Management

Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. By the end of this virtual, instructor-led training session, participants will be able to:

· Recall the most common causes of conflict

· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes

· Formulate strategies to manage and resolve conflict

· Apply tools for dealing with challenging people and situations

Click here to register for the individual course.

Managing Employee Performance

Managing and documenting an employee’s performance is an essential function of a supervisor’s role. This ongoing process begins as soon as a supervisor or manager has started working with the employee to establish goals. By the end of this virtual, instructor-led training session, participants will be able to:

· Define the performance management partnership

· Implement an easy-to-remember process for effective performance evaluation

· Apply a standardized model when documenting feedback

· Confidently hold timely dialogues with direct reports

Click here to register for the individual course.

Employment Law for Supervisors

Supervisors and managers have a shared responsibility with HR in making sure that their interactions and relations with employees are compliant with federal and state employment laws, and supportive of a positive workplace culture. By the end of this virtual, instructor-led training session, participants will be able to:

· Understand the role and responsibilities of supervisors when it comes to employment-related legal compliance

· Recognize when key employment laws are compromised and what, if any, action is required

· Apply tools for the development and maintenance of effective documentation

· Prevent unlawful and unprofessional workplace behavior, such as discrimination, harassment, and bullying

Click here to register for the individual course.

Engaging and Retaining Your Talent

Frontline supervisors are the first line of defense in retaining talent and preventing employee turnover. By the end of this virtual, instructor-led training session, participants will be able to:

· Identify the unique motivators and strengths of each direct report

· Demonstrate listening with purpose and focus

· Understand why talent stays and why talent leaves

· Apply strategies and tools for engagement and retention

Click here to register for the individual course.

Make-Up Class & Refund Policies:

One (1) make-up class is allowed per participant for Series registrants only. To schedule a make-up class, participants must contact [email protected] for additional date options. The make-up class must be completed within six (6) months of the missed date. No refunds are issued for any guest who misses a training class.