When employees move into supervisory roles, it’s common to realize they need new skills to lead effectively. Supervisors may be navigating the shift from peer to manager, learning how to communicate expectations, or figuring out how to handle conflict constructively. The short answer? The best supervisor and leadership training company depends on how many supervisors you … Read more
Meet Pat Ghilani, a culture-driven leader who believes the strongest organizations are built by creating a sense of belonging, reinforcing a shared identity, and giving people something bigger than themselves to represent. As CEO of MRI Software, Pat leads a company that began in Cleveland and has grown into a global organization with nearly 5,000 … Read more
July and August bring a familiar challenge for many employers: managing rising health insurance costs without reducing the benefits employees value. ERC’s recent Health Insurance Renewal Strategies & Cost Management Member Poll suggests many organizations are beginning to look beyond traditional cost-shifting strategies and explore ways to influence healthcare costs before claims occur. Renewals continue … Read more
Meet Tom Williams, a purpose-driven leader who believes the strongest organizations are built through clear strategy, engaged people, and leadership that puts people first. As the former Chairman and CEO of Parker Hannifin, Tom led more than 60,000 employees while guiding one of the world’s largest manufacturers through a period of growth and transformation. Throughout … Read more
Artificial intelligence is becoming a real part of how organizations operate, and HR is right at the center of it. According to ERC’s Member Poll: The Role of AI in the Workplace in 2026, HR is the most frequently cited department using AI today. Northeast Ohio organizations are using it to draft communications, write job … Read more
Meet Dalithia Smith, a people-first leader who believes confidence, continuous learning, and strategic thinking are the keys to helping organizations thrive through change. As Chief Human Resources Officer at Oatey, Dalithia leads people strategy for an organization focused on growth, innovation, and long-term success. Her work centers on helping employees develop the confidence, judgment, and … Read more
A good employee just gave their notice, and you’re sitting with the question that always follows: What would have kept them? If this sounds familiar, you’re not alone. A recent Paycor analysis found that 51% of US workers were watching for or actively seeking a new job. The Work Institute’s 2024 Retention Report found that … Read more
If you’ve been thinking about I-9 paperwork errors as something you can clean up after the fact, the rules just changed. On March 16, 2026, ICE updated its Form I-9 Inspection fact sheet and narrowed the list of mistakes employers are allowed to fix after a Notice of Inspection. Many of the most common clerical … Read more
Meet Dr. James Voos, the leader behind one of the most expansive sports medicine programs in the country, connecting professional sports, healthcare innovation, youth athletics, research, and community wellness across Northeast Ohio. As Chair of Orthopedic Surgery at University Hospitals and Head Team Physician for the Cleveland Browns, Dr. Voos oversees a growing network that … Read more
The budget is locked. A high performer is wavering. You can’t get a comp increase approved in time. What do you do? This is the question we hear most often from HR leaders and owners who don’t have a comp budget to flex. The highest-impact retention moves don’t cost money. They cost attention, sequencing, and … Read more
ERC would like to announce the retirement of Chris Kutsko, Vice President of Strategic Accounts. Chris’ remarkable career has been instrumental in helping to shape ERC’s growth, client relationships, and training services for more than 20 years. Chris officially joined ERC in 2005, but her impact began long before her first day. At the time, … Read more
