Events from ERC

Role of the Supervisor- AMOn any given day, managers and supervisors regardless of tenure, industry, or organization are challenged to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set to both tackle issues and build on successes.The first step ... Read more

Role of the Supervisor- PMOn any given day, managers and supervisors regardless of tenure, industry, or organization are challenged to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set to both tackle issues and build on successes.The first step ... Read more

Communication Skills - AMOftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley’s DiSC® assessment to become more aware of their own and others’ communication styles and preferences. Participants will also be able to:· Recognize the impact of ... Read more

Communication Skills - PMOftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley’s DiSC® assessment to become more aware of their own and others’ communication styles and preferences. Participants will also be able to:· Recognize the impact of ... Read more

Conflict ManagementSince supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. By the end of this virtual, instructor-led training session, participants will be able to:· Recall the most common causes of conflict· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict ... Read more

Conflict ManagementSince supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. By the end of this virtual, instructor-led training session, participants will be able to:· Recall the most common causes of conflict· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict ... Read more

Managing Employee PerformanceManaging and documenting an employee’s performance is an essential function of a supervisor’s role. This ongoing process begins as soon as a supervisor or manager has started working with the employee to establish goals. By the end of this virtual, instructor-led training session, participants will be able to:· Define the performance management partnership· ... Read more

Managing Employee PerformanceManaging and documenting an employee’s performance is an essential function of a supervisor’s role. This ongoing process begins as soon as a supervisor or manager has started working with the employee to establish goals. By the end of this virtual, instructor-led training session, participants will be able to:· Define the performance management partnership· ... Read more