Conflict Management – AM (Supervisory Series: Fundamentals) – 6/18/24

Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. By the end of this virtual, instructor-led training session, participants will be able to:

· Recall the most common causes of conflict

· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes

· Formulate strategies to manage and resolve conflict

· Apply tools for dealing with challenging people and situations

Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10

Bring this training to your organization for your group of 10 or more. Contact ERC to learn more.