This hands-on, results-oriented Team Oriented Problem Solving (TOPS) training program provides each participant with a proficient and well-organized approach to problem-solving and corrective action.

Not only are proven methods taught for the resolution of problems but participants are given the tools to sustain the gains.

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Details & Benefits of Team Oriented Problem Solving (TOPS) Training

The focus is on the 8-D approach:

  • Process Mapping
  • Fishbone and affinity diagrams
  • Prioritization matrices
  • 5 Y’s and Kepner-Tregoe
  • JDI (Just Do It)
  • FMEA
  • Evaluating and Implementing Solutions

Key Learning Points:

  • Teams are organized to work on problem resolution using the methods that have been taught
  • Each team has a different project and will be comprised of subject experts
  • Projects will be for corrective action or chronic problems
  • Projects are not research oriented, but aimed at production or business issues

Where is this training delivered?

ERC delivers Team Oriented Problem Solving training in webinar format and at your organization for groups of employees.

What Participants Can Expect from ERC Training:

  • All Experience Levels

    We deliver training for employees, leaders, and managers of all levels of experience.

  • Interactive Group Activities

    Our courses are dynamic and incorporate group discussions and exercises.

  • Apply Skills on the Job

    Participants return to work with the skills necessary to succeed in their role.

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