Communication Skills Training Course

Details & Benefits of Communication Skills Training Course

Attendees will gain insight into their own social style and techniques for adapting to the styles of others.

What Communication Skills courses does ERC offer?

• Meaningful Communication: In order to be clearly heard, we need to use verbal and non-verbal techniques that deliver an accurate message. Adapting to different social styles is key to improving.
• Intentional Conversations: Productive dialog doesn’t just happen. This course teaches a process that allows the speaker to actively engage the listener to open up and share more information, followed by active listening strategies that lead to further discussion, to produce a mutually agreed upon outcome.
• Giving & Receiving Feedback: Using four components of a communication model, participants learn how to provide a complete message when giving feedback to reinforce or change behavior. Learners can also apply the model when receiving feedback to ensure specific components are not missing, which leads to an unclear message.
• Cultural Communications: This training targets professionals who work with others from diverse, cultural backgrounds in a global business: teaching them the appropriate business etiquette, social norms, and action plans to build effective relationships and teams.

Who should attend Communication Skills training?

Communication skills are critical to being effective at work that everyone will benefit from the training.

What are the options for delivering this training?

ERC delivers Communication Skills training in a variety of methods, including in webinar format, at our training center in Ohio, and at your organization.