Develop and enhance your communication skills by learning active-listening techniques, examples of meaningful conversation, and nonverbal communication. Our communication skills training workshops concentrate on how to become a more effective communicator, manage information among peers, and improve skills for improving interactions with others.
Attendees can also gain a deeper understanding of their own social style and techniques for adapting to the styles of others through the DiSC self-assessment and group discussions.
What Communication Skills Courses Does ERC Offer?
- Meaningful Communication — In order to be clearly heard, we need to use verbal and non-verbal techniques that deliver an accurate message. Adapting to different social styles is key to improving our interactions with others.
- Intentional Conversations — Productive dialog doesn’t just happen. This course teaches a process that allows the speaker to actively engage the listener to open up and share more information, followed by active listening strategies that lead to further discussion and produce a mutually agreed upon outcome.
- Giving & Receiving Feedback — Using four components of a communication model, participants learn how to provide a complete message when giving feedback to reinforce or change behavior. Learners can also apply the model when receiving feedback to ensure specific components are not missing, which leads to an unclear message.
- Cultural Communications — This training targets professionals who work with others from diverse, cultural backgrounds in a global business. It teaches them the appropriate business etiquette, social norms, and action plans that build effective relationships and teams.
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Who Should Attend Communication Skills Training?
Communication skills are critical to being successful at work, and everyone within an organization can benefit from the training. Ideally, entire teams should engage in communication skills training together to understand each others’ preferred styles and improve their working relationships.
Managers and Supervisors
As leaders within an organization, managers and supervisors must have efficient communication skills in order to convey clear messages, resolve conflict, provide constructive feedback, and motivate team members.
Customer service professionals are the primary point of contact between an organization and its customers, making strong communication skills essential to managing inquiries, addressing customer concerns, and ensuring a positive customer service experience.
Effective communication is essential in recruitment, staff management, performance reviews, and handling employee relations. These skills contribute to a positive work environment and increased employee retention.
Benefits of Communication Skills Training
Enhanced Interpersonal Communication
Training can help employees navigate through interactions with a diverse set of coworkers, improve relationship-building, and encourage positive collaboration within an organization.
Developing Strong Listening Skills
Active and empathetic listening skills can ensure that messages are received and understood accurately.
Increased Job Satisfaction
Organizations that have effective communicators have less misunderstandings, contributing to a more positive work experience for employees.
Compelling Sales and Marketing
Strong communication skills support the development of compelling presentations, persuasive messages, and successful marketing and sales communications.
Understanding Different Communication Styles
Training helps individuals recognize and adapt to various communication styles, ensuring more effective interactions.
Ability to Handle Difficult Conversations
Communications training can help team members (particularly managers and supervisors) navigate challenging conversations with tact and empathy.
Improved Customer Satisfaction
Communication training gives customer service reps strategies to understand customer needs and even de-escalate situations with upset or angry customers.
Our Communication Skills Training can be customized to meet the specific needs of your organization. We use a variety of interactive training methods like role-playing, group discussion, and case studies to help participants learn practical skills and effective strategies that can be applied in the workplace.
ERC delivers Communication Skills training in a variety of methods, including in a virtual format, through our Supervisory Series, and at your organization or location of choice.
At Your Organization or Location of Choice
ERC’s instructor-led Communication Skills training program can be customized and brought to your organization or your location of choice for large groups of employees.
ERC delivers Communication Skills training in an interactive webinar format for employees who need remote access.
Frequently Asked Questions (FAQ)
Simply put, strong communication skills allow employees to convey, receive, and process information effectively. This, in turn, fosters a work environment that operates smoothly and minimizes misunderstandings or miscommunication. Training equips employees with communication techniques to navigate through numerous communication scenarios, including handling conflicts, managing customer issues, and collaborating on projects with others.
Poor communication can lead to several negative outcomes, including decreased employee morale and productivity, miscommunication, and frustration among team members.
For most employees, attending a communication training program early on in their roles is most beneficial. Particularly for managers and supervisors, this helps individuals effectively communicate expectations, provide feedback, and navigate various interpersonal interactions that the role demands. Periodic ongoing training is also important to stay up-to-date with the latest communication strategies and develop soft skills that align with best practices.
While communication training is beneficial to every individual across an organization, there are certain roles that more commonly receive communication training. These roles include leaders, supervisors, managers, customer service professionals, leadership teams, HR teams and HR professionals, and marketing and sales teams.