Effective coaching skills help managers and supervisors successfully develop employees, improve team performance, and support and motivate direct reports.
In this training, participants will learn practical strategies for delivering impactful feedback, creating accountability throughout their team through performance management plans, and integrating performance and developmental coaching into their role.
Course Overview
Understand how leaders impact people and results
Explore how effective leadership influences teams and higher-level organizational outcomes.
Review the Performance Management Process
Learn the process of managing and evaluating employee performance.
Learn the value and types of coaching
Discover the importance of coaching and learn about different coaching styles that can be applied to various scenarios.
Learn the Coaching Process
Understand the step-by-step approach to conducting productive coaching sessions.
Identify Key Skills for Effective Coaches
Identify and develop the essential skills required to be an effective and impactful coach as a manager or supervisor.
Get Training Details & Pricing
Contact us for information about pricing, program details, or to schedule training.
Who Should Attend ERC’s Supervisor Training Courses?
New Managers and Supervisors
Newly promoted managers or supervisors will learn essential coaching skills and techniques to navigate the transition from individual contributor to team leader. Participants will learn about the Performance Management Process, how to deliver effective feedback, establish accountability, and differentiate between performance and developmental coaching.
Experienced Managers and Supervisors
For experienced managers looking to enhance their coaching abilities, this course offers advanced strategies and opportunities for practice to further grow their leadership impact. Topics, including meaningful feedback practices and performance management partnerships, will help participants refine their coaching approach, improve team performance, and create a culture of continuous improvement.
Organizations Looking to Improve Team Development
Some managers may be skilled in the day-to-day operations of their team, but challenged by developing individual team members. For managers and supervisors struggling to engage employees and manage performance, this course provides practical guidance on facilitating coaching conversations, identifying their individual coaching style, and supporting the development of direct reports.
Key Learning Outcomes
Providing Feedback
Develop the ability to deliver constructive feedback to employees that is direct, clear, and actionable.
Accountability
Learn how to establish a results-driven accountability framework, ensuring goals and responsibility are clear.
Coaching Techniques
Learn to distinguish between performance coaching and developmental coaching, helping tailor coaching sessions to address both current performance and future development.
Coaching Team Members
Understand how to coach individual team members through the entire performance management cycle.
Improved Employee Engagement
Learn to create a culture of open communication and continuous improvement through feedback, leading to increased employee engagement, satisfaction, and retention.
Organizational Impact
Go beyond day-to-day responsibilities and learn to drive organizational performance and success by equipping yourself with the skills needed to coach and develop your team.
Delivery Methods
We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our training program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Frequently Asked Questions
To be an effective coach, managers and supervisors must have a coaching mindset, using techniques like open-ended questions and active listening in conversations with their team members. By asking probing questions and truly listening to responses, managers can help employees understand their own strengths, weaknesses, and opportunities, and help them take action toward continued improvement.
Improved coaching skills bring a wide range of benefits to organizations, including the establishment of a continuous learning culture, improved team dynamics, and the development of high-performing teams. Effective coaching skills commonly lead to employee growth, increased employee retention, and ultimately greater success and satisfaction within the workforce.
