Emotional Intelligence Training
Our emotional intelligence training teaches employees and managers to be aware of their own reactions, stay calm under pressure, read how other people are responding, and work through tense conversations.
We teach this workshop live as a half-day or full-day session, onsite anywhere in the country, at our training center, or virtually. Classes typically run from a few people up to 25. Virtual sessions can take larger groups.
What Employees and Managers Learn in Emotional Intelligence Training
Emotional intelligence, often called EQ, is a set of skills people use to understand their own emotions and respond well to other people’s. Those skills include self-awareness, self-regulation, empathy, and relationship skills. Before training, we ask about your group and what you’re seeing, then recommend where to focus.
- Keeping a professional tone when a dispute heats up
- Seeing how the way someone handles emotions affects the team, their chance at promotion, and whether people stay
- What happens in the brain in a stressful moment, so people can catch a reaction early
- Ways to manage stress and negative emotions before they take over a conversation
- Reading how someone is responding and adjusting your approach
- Working with difficult people without escalating, and making it safe for coworkers to speak up
- Habits for managing stress and working well with others, plus how to help coworkers build the same habits
- What to look for in interviews when you’re screening candidates for emotional intelligence
- If employees attend the rest of the course, this topic can run for managers alone
Emotional Intelligence in the Workplace: Situations Participants Practice
Tell us which workplace situations you’re seeing, and we’ll choose scenarios to match.
| Situation at work | What participants practice |
|---|---|
| A customer or coworker is upset and taking it out on someone | Staying calm, listening for what the person needs, and responding to that need |
| Someone gets defensive when they hear feedback | Giving feedback that stays on the work, and hearing feedback without reacting right away |
| Two coworkers keep clashing | Working through conflict by finding out what each person needs, before a manager has to step in |
| A deadline has people snapping at each other | Spotting early signs of stress and choosing how to respond |
| A manager has to deliver unwelcome news | Reading how the employee is taking it and adjusting how they communicate |
| A supervisor loses their temper with the crew | Pausing before reacting, and addressing the problem calmly |
| A strong performer is hard to work with | Seeing how their behavior affects the people around them and changing what they do |
Emotional Intelligence Training for Employees and Managers
Employees at any level
People who deal with stress, difficult coworkers, or feedback that’s hard to hear.
Managers and supervisors
Including people newly promoted from the team, who need to stay calm in hard conversations and read how their teams are doing.
Customer service employees
People who handle upset customers and need to find out what the customer wants.
Technical and project teams
Teams whose work depends on collaborating across roles.
Top performers and emerging leaders
People you’re preparing for a bigger role.
Leaders and executives
Leadership teams that want a private session.
Developing frontline supervisors in more than this one skill? See Supervisor Training.
In-Person and Virtual Emotional Intelligence Workshops
Every session is taught live by an ERC trainer. ERC has served employers since 1920.
Length
Half-day or full-day.
In person
At your location anywhere in the country, a facility you choose, or our training center in Beachwood, Ohio.
Virtual
Taught live online. Virtual sessions fit larger groups and remote teams spread across several locations.
Corporate Emotional Intelligence Training Program Options
A single course for your group
An ERC trainer teaches the topics that fit your group in one session.
A course built around an assessment
Everything DiSC® Agile EQ adds a short online assessment and a personal profile for each participant, then live training on how to use the results.
One-on-one coaching
When one person needs focused help, coaching works through the situations in front of them over time.
How We Keep Emotional Intelligence Training Practical
Practice on work situations
Participants work through role-plays and realistic scenarios based on what your people face at work. Sessions stay on how people work together. Each participant chooses how much personal experience to share.
No personality labels
We teach behaviors anyone can practice. Nobody in the course gets typed or called “too emotional.”
What training can and can’t fix
Training helps when people lack the skills. If the cause is workload, unclear roles, or an unresolved complaint, a workshop won’t solve it. We ask about those causes before training and tell you if something else would help more.
What Drives the Cost of Emotional Intelligence Training
Pricing for emotional intelligence training depends on how many people attend and how you set up the session. Small groups are welcome.
Session length
Half-day or full-day.
Topics and sessions
How many topics you cover and how many sessions you schedule.
Delivery
Virtual, onsite at your location, or at our training center.
Add-ons
An individual assessment and pre- and post-tests are optional.
Frequently Asked Questions About Emotional Intelligence Training
Yes. Emotional intelligence is a set of skills, such as noticing a reaction early and listening before responding. People build those skills with practice and feedback. The skills last when people keep using them on the job after the session.
Yes, if the supervisor is willing to work on it. Training teaches the supervisor to catch a reaction early and practice a better response. For one person, or when the behavior has gone on for a while, one-on-one coaching may fit better.
Yes. A team can attend together, managers included, so everyone practices with the people they work with. If you’d like, the Recruiting and Hiring topic can run for managers only.
Yes. We can run a private emotional intelligence workshop for your leaders and executives, with scenarios built around the conversations and pressures they face.
Yes. Before training, we assess your needs, then choose the topics, scenarios, and examples that fit your people and your culture.
No. The course works without an assessment. If you want each person to get an individual profile, choose Everything DiSC® Agile EQ.
The course runs as a half-day or full-day session. It can also run shorter with fewer topics, so tell us how much time you have and which topics matter most.
Each course includes a needs assessment with your organization before training, materials customized to your organization, workbooks participants keep, and a participant evaluation of the training. Pre- and post-tests are available as an add-on.
Before training, we’ll ask what you want people to do differently and build the session around it. Afterward, those are the behaviors for managers to watch for on the job. Participants also evaluate the training, and pre- and post-tests can measure what they learned.
One-on-one coaching is often the best fit. Use the form on this page and we’ll suggest the closest option.
Emotional Intelligence Training at a Glance
| What it is | A live, customized workshop where employees and managers practice handling emotions, stress, and tense conversations at work. |
|---|---|
| Who it is for | Employees at any level, managers and supervisors, customer service employees, technical and project teams, emerging leaders, and executives. |
| Length | Half-day or full-day. |
| Group size | Typically from a few people up to 25 in a classroom. Larger groups can run virtually. |
| Delivery | Live, in person at your location anywhere in the country, a facility you choose, or our training center in Beachwood, Ohio, or virtually. |
| What is included | A needs assessment with your organization, customized materials, workbooks, and a participant evaluation. |
| How pricing works | Based on group size, session length, topics and sessions, delivery, and optional add-ons. Request a quote through the form on this page. |
| About ERC | ERC has served employers since 1920. |
Let’s Plan Emotional Intelligence Training for Your Team
Tell us who’s attending and what you’d like them to do differently, and we’ll recommend a setup and send a quote.
