ERC’s Emotional Intelligence training program is designed to enhance emotional intelligence skills, leadership skills, and team performance, ultimately improving employee engagement and organizational success.

Emotional intelligence training helps managers and leaders learn how to manage their emotions effectively, build strong relationships, and navigate challenges in the workplace. The course content empowers employees to cultivate personal excellence and help drive profitability.

Details & Benefits of Emotional Intelligence Training

Participants will walk away with practical knowledge and concrete strategies for cultivating emotional intelligence in themselves and others.

Key Learning Points:

  • The Importance of Emotional Intelligence—The importance of emotional intelligence in the workplace and its impact on organizational climate and profitability.
  • Professionalism at Work—The role of emotional intelligence in creating a positive and professional work environment, and how it can be the “make it or break it” factor in situations such as workplace disputes, promotions, and retention.
  • Handling Emotions—Understanding the brain’s process of handling emotions and how it partners with reason to navigate stressful situations and manage negative emotions.
  • Social Skills—The significance of emotional intelligence in relationship management, social awareness, and social skills, and how it can improve interactions with difficult people and foster psychological safety.
  • Enhancing Emotional Intelligence—Practical methods for enhancing emotional intelligence in oneself and coworkers, including improving interpersonal skills and stress management.
  • Recruiting & Hiring—The importance of hiring emotionally intelligent job candidates and how to screen for emotional intelligence during interviews.

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Who Should Attend Emotional Intelligence Training?

Business leaders, managers, top performers, and emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths, and skills, or the emotions and skills of their employees.

Leaders and Managers

Emotional intelligence enhances leadership effectiveness by improving interpersonal dynamics, relationship building, and team motivation.

Project Managers

Emotional intelligence is important for effective communication, conflict management, and leading diverse teams to achieve project goals.

Customer Service Representative

Customer Service Professionals

Emotional intelligence helps build rapport with customers, understand their needs, and provide exceptional customer service.

Skill Building with Emotional Intelligence

Emotional intelligence training is valuable for managers, leaders, and employees to build key skills such as communication, conflict management, and active listening. This course looks at the far-reaching implications of what can happen when an established culture of emotional intelligence is present, and how it can cultivate personal excellence as well as enhanced profitability.

Leadership Skills

Lead teams effectively, manage stress, deliver feedback, and collaborate with others.

Technical Skills

Apply emotional intelligence in technical roles to improve collaboration and innovation.

Active Listening Skills

Listen attentively and understand the needs and perspectives of others.

Social Skills

Communicate effectively, build and maintain relationships, and work well in teams.

Interpersonal Skills

Build strong relationships with colleagues and navigate social dynamics in the workplace.

Communication Skills

Express themselves clearly and effectively and understand the communication styles of others.

Delivery Methods

We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our emotional intelligence program can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.

Prior to training, ERC performs an assessment of your organization’s needs to recommend the right structure and content.

Traditional Classroom Format

Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups.

Virtual Format

Our virtual format is delivered live and can accommodate larger groups.

Frequently Asked Questions (FAQ)

Emotional intelligence is important for managers and leaders because it helps them to be more self-aware, accountable, and attuned to the emotions of their direct reports, which in turn fosters positive relationships and a positive work culture. Emotional intelligence enables leaders to create a positive work culture, encourage growth and innovation, make the right decisions in the face of challenges, and build strong bonds with their team members.

An article from Forbes about why emotional intelligence is crucial for effective leadership states, “In short, emotional intelligence creates leaders who are accountable, self-aware, value and foster trusting relationships, and understand and regulate emotions in the most positive ways.”

Important emotional intelligence skills for employees include self-awareness, self-regulation, empathy, motivation, and social skills. These skills help employees understand and manage their own emotions, as well as recognize and influence the emotions of others. They also enable employees to navigate social dynamics and build strong relationships with their teams.

An article from talks about some of these skills, “Daniel Goleman, back when he first popularized emotional intelligence, broke the concept down into four elements: self-awareness, self-regulation, empathy, and social skill. Further research has expanded on this idea, with some experts including motivation as an additional element.”

Emotional intelligence training can improve employee communication, stress management, and conflict resolution. Employees with higher emotional intelligence tend to have better interpersonal functioning, leadership abilities, and stress management skills, which contribute to overall job performance and satisfaction.

According to Verywell Mind, “Employees with higher scores on measures of EQ also tend to be rated higher on measures of interpersonal functioning, leadership abilities, and stress management.”

Emotional intelligence training can also lead to lasting improvements in emotional competencies, physical and mental well-being, and social relationships with coworkers.