Unresolved workplace conflict can result in employee dissatisfaction, decreased productivity, poor team performance, absenteeism, high turnover, and lack of creativity.

Without the confidence and skills to manage conflict, professionals tend to avoid conflict, hoping that it will work itself out, while inadvertently allowing it to fester and escalate into a significant drain on organizational resources.

This practical and interactive course focuses on deconstructing conflict and understanding how our personal histories affect our perceptions of conflict. Through group discussion, we discuss conflict styles, how to de-escalate emotion, manage conflict through effective communication, and facilitate a process to resolve conflict.

This training will give participants the skills to confidently manage and resolve conflict. Participants will learn a proven conflict resolution process, including:

  • How to define tension and conflict
  • How to identify causes of tension
  • How to identify causes of conflict
  • Conflict resolution skills and tactics
  • Methods for dealing with conflict
  • Negotiation skills for preventing conflicts from escalating

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Who Should Attend Conflict Management Training?

Everyone. For all employees, knowing how to identify and avoid or resolve negative conflict can positively impact efficiency and effectiveness at work. For anyone with a direct report, knowing how to resolve conflicts is an essential skill.

Business Leader

Leaders and Executives

High-level disputes or conflicts can have huge impacts on an organization. Conflict resolution training can help leaders and executives address these situations effectively and lead by example.


Managers and Supervisors

Help those on the front lines resolve day-to-day conflicts and mediate disputes between team members or other teams.

HR Professional

HR Professionals

From personnel issues, grievances, and employee disputes, HR professionals need to be able to handle and mediate all types of conflicts.

Resolving Different Types of Conflict in the Workplace

There are a number of different conflict situations that require effective conflict management strategies. These include:

Interpersonal Conflict

Perhaps the most common, this type of conflict happens between individuals in the workplace and can arise from differences in personalities, values, or work styles.

Conflict with a Manager or Supervisor

Conflict can occur when a manager or supervisor and their employees disagree over job expectations, job performance, or even management styles.

Conflict Over Resources

When employees or teams are competing for limited resources, such as equipment or office space, conflict can crop up.

Role Conflict

When employees have conflicting or confusing job roles or responsibilities, it can create conflict between employees or even entire departments.

Conflict Over Organizational Change

Some individuals accept organizational change while others resist it, causing disagreements about changes like restructuring, downsizing, or changes in policies.

Conflict Over Differing Views and Perspectives

Conflict can naturally occur when individuals or groups with different perspectives or experiences are brought together, particularly on issues such as age, race, gender, religion, or sexual orientation.

Conflict Over Communication

When there are misunderstandings or breakdowns in communication, it can result in conflict. Active listening and strong communication skills can help individuals at all levels resolve conflict.

Difficult Conversations

Difficult situations or challenging conversations in the workplace can often lead to conflict due to differences in employee perspectives, emotions, and unmet expectations.

Benefits of Conflict Resolution & Conflict Management Training

Put simply, workplace conflict is expensive. One study found that managers spend over 4 hours on average every week dealing with conflict in some way. This isn’t always direct; it can be time spent managing conflict as well. That’s why conflict resolution skills training has been proven to yield some of the following benefits for individual employees and organizations alike:

Supervisor talking with an employee

Empowers managers, supervisors, and employees to feel more confident handling conflict

Supervisor talking with group of employees

Helps employees prevent conflict by recognizing warning signs and learning essential communication and negotiation skills

Supervisor talking with employee

Teaches managers and supervisors skills needed to produce positive outcomes for all parties involved in conflict

Beyond these skills, conflict resolution training can also help your organization reduce liability. In 2021 alone, there were 61,331 workplace discrimination charges in the US resulting in more than $34 million in damages. A conflict resolution training program can reduce the risk of discrimination by promoting a culture of respect, inclusivity, and diversity in the workplace.

Delivery Methods

Our Conflict Resolution Training can be customized to meet the specific needs of your organization. We use a variety of interactive training methods like role-playing, group discussion, and case studies to help participants learn practical skills and effective strategies that can be applied in the workplace.

ERC delivers Conflict Resolution & Conflict Management training in a variety of methods, including in a virtual format, through our Supervisory Series, and at your organization or location of choice.

At Your Organization or Location of Choice

ERC’s instructor-led conflict management training program can be customized and brought to your organization for large groups of employees.

Virtual Format

ERC delivers Conflict Resolution training in an interactive webinar format for employees who need remote access.