Supervisor & Manager Training

Help your managers and supervisors understand their roles and become more effective. This training is ideal for onboarding new managers or supervisors, or training seasoned managers or supervisors.

In-Person at our Training Center

In-Person at your Location

Virtual or Webinar

Preview the Training

Watch a real trainer

Preview a participant workbook

Download and share full curriculum

Preview the Training

Get Pricing

Get pricing for ERC’s Supervisory and Manager Training.

Get Pricing

Training Curriculum

Our curriculum has been designed to address the most common challenges managers and supervisors face in today’s workplace. This training is ideal for onboarding groups of new managers or supervisors, or training groups of seasoned managers or supervisors.

· Understand supervisory roles and responsibilities
· Identify common challenges and how to overcome them
· Apply criteria to expectation setting
· Establish a system of regular interaction and demonstrate trust-building behaviors

· Recognize the impact of open and honest communication
· Engage in the active listening communication process
· Identify Wiley DiSC® social styles and behavioral tendencies
· Apply strategies to strengthen workplace relationships

· Recall the most common causes of conflict
· Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes
· Formulate strategies to manage and resolve conflict
· Apply tools for dealing with challenging people and situations

· Define the performance management partnership
· Implement an easy-to-remember process for effective performance evaluation
· Apply a standardized model when documenting feedback
· Confidently hold timely dialogues with direct reports

· Understand the role and responsibilities of supervisors when it comes to employment-related legal compliance
· Recognize when key employment laws are compromised and what, if any, action is required
· Apply tools for the development and maintenance of effective documentation
· Prevent unlawful and unprofessional workplace behavior, such as discrimination, harassment, and bullying

· Identify the unique motivators and strengths of each direct report
· Demonstrate listening with purpose and focus
· Understand why talent stays and why talent leaves
· Apply strategies and tools for engagement and retention

· Identify workplace accountabilities
· Examine priorities and implement time management techniques
· Develop an effective meeting structure
· Apply criteria to test the urgency and importance of requests

· Define the characteristics of high-performance teams
· Recognize the behaviors of a cohesive team and leader
· Apply consensus-building best practices to the decision-making process
· Assess their team’s stage of development

· Understand change management roles and responsibilities
· Identify their sphere of control and influence in the workplace
· Demonstrate how to empower themselves and others through the change management process
· Differentiate between change style preferences and recognize emotional responses to change

· Understand what it means to take ownership of your work
· Identify common barriers to accountability
· Implement strategies for holding people accountable
· Apply a standardized model for recognizing and rewarding accountability

· Recognize common approaches to problem solving
· Demonstrate improved problem-solving and decision-making skills
· Apply a standardized model for problem solving
· Create an action plan and evaluate results

· Identify common professionalism expectations in the workplace
· Differentiate between various etiquette dos and don’ts
· Recognize the link between personal image (or brand) and the practice of professionalism
· Apply professionalism standards to common workplace situations

Preview the Training

Get Pricing