Supervisor & Manager Training
For groups of 5+ attendees: Help your managers and supervisors understand their roles and become more effective. This training is ideal for onboarding new managers or supervisors, or training seasoned managers or supervisors.
In-Person at our Training Center
In-Person at your Location
Virtual or Webinar
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Flexible Supervisor Training That Fits Your Team
Choose a full supervisory series or select individual topics, and we can structure the training in 45-, 60-, or 90-minute sessions, half-day workshops, full-day sessions, or a custom format that fits your team’s schedule and goals.
Choose the program structure
Custom program built around your priorities
Individual course(s) on specific topics
Choose the length and cadence
Half-day or full-day sessions or 45, 60, or 90-minute training bursts
Weekly, monthly, multi-day, or custom schedule
Choose the delivery format
Virtual
In-Person at your location
In-Person at ERC
Blended approach
Training Curriculum
Our curriculum has been designed to address the most common challenges managers and supervisors face in today’s workplace. This training is ideal for onboarding groups of new managers or supervisors, or training groups of seasoned managers or supervisors.
- Understand supervisory roles and responsibilities
- Identify common challenges and how to overcome them
- Apply criteria to expectation setting
- Establish a system of regular interaction and demonstrate trust-building behaviors
- Recognize the impact of open and honest communication
- Engage in the active listening communication process
- Identify Wiley DiSC® social styles and behavioral tendencies
- Apply strategies to strengthen workplace relationships
- Recall the most common causes of conflict
- Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes
- Formulate strategies to manage and resolve conflict
- Apply tools for dealing with challenging people and situations
- Define the performance management partnership
- Implement an easy-to-remember process for effective performance evaluation
- Apply a standardized model when documenting feedback
- Confidently hold timely dialogues with direct reports
- Understand the role and responsibilities of supervisors when it comes to employment-related legal compliance
- Recognize when key employment laws are compromised and what, if any, action is required
- Apply tools for the development and maintenance of effective documentation
- Prevent unlawful and unprofessional workplace behavior, such as discrimination, harassment, and bullying
- Identify the unique motivators and strengths of each direct report
- Demonstrate listening with purpose and focus
- Understand why talent stays and why talent leaves
- Apply strategies and tools for engagement and retention
- Identify workplace accountabilities
- Examine priorities and implement time management techniques
- Develop an effective meeting structure
- Apply criteria to test the urgency and importance of requests
- Define the characteristics of high-performance teams
- Recognize the behaviors of a cohesive team and leader
- Apply consensus-building best practices to the decision-making process
- Assess their team’s stage of development
- Understand change management roles and responsibilities
- Identify their sphere of control and influence in the workplace
- Demonstrate how to empower themselves and others through the change management process
- Differentiate between change style preferences and recognize emotional responses to change
- Understand what it means to take ownership of your work
- Identify common barriers to accountability
- Implement strategies for holding people accountable
- Apply a standardized model for recognizing and rewarding accountability
- Recognize common approaches to problem solving
- Demonstrate improved problem-solving and decision-making skills
- Apply a standardized model for problem solving
- Create an action plan and evaluate results
- Identify common professionalism expectations in the workplace
- Differentiate between various etiquette dos and don’ts
- Recognize the link between personal image (or brand) and the practice of professionalism
- Apply professionalism standards to common workplace situations
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“The participants were blown away at how practical and immediately applicable the training was.”
Jerry Gilin, DRB Systems, LLC
Real Trainers. Real Experience.
ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Preview Our Supervisor and Manager Training
See an ERC trainer in action
Watch a video of a real trainer instructing a training course.
Download a sample workbook
Preview a participant workbook and see examples of lessons and activities.
Access training program outline
See full training program details and share with your team.
Free Course Preview
See a real ERC trainer in action, download a sample workbook, and access the full training program outline.
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Get pricing for ERC’s Supervisory Training. Have questions? Speak with a training expert to learn more.
