- This event has passed.
Conflict Management – AM (Supervisory Series: Fundamentals)
January 31 @ 9:00 am - 12:00 pm$210
Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- Definitions of conflict, benefits, and consequences
- Costs and causes of conflict
- Conflict management styles
- Strategies to manage and more positively resolve conflict
- Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict
Participants will also receive job aids and resources to apply the skills and implement the best practices they learn.
Are you an ERC Member? Members get 10% off with Coupon Code: ERCMEMBER10
Contact us to learn how your employer can become an ERC Member.
Bring this training to your organization for your group of 10 or more. Contact ERC to learn more.