HR Insights Blog

eNPS scale

What is an eNPS Score and How Can It Help Employers Measure Employee Engagement?

Measuring how your employees feel about your organization is important for retaining talent and driving engagement. One powerful yet straightforward tool is the Employee Net Promoter Score (eNPS). For HR leaders and business owners who want a quick, ongoing snapshot of employee sentiment, eNPS can serve as an accessible starting point. Understanding eNPS eNPS is … Read more

Coffee mug that reads "New Boss"

New to Management: Training Individual Contributors to Become Managers

If you’ve been watching first-time managers struggle with the challenges of their new role, you’re not alone—and you’re in the right place. Helping new managers succeed isn’t just about fixing problems as they arise; it’s about giving them the right tools and training from the start. Let’s explore the common challenges they face and how … Read more

A photo of employee training stuck on a wall

A Training Expert’s Approach to Making Employee Training Stick

Have you ever walked into a training room and felt the tension—a sea of crossed arms and disengaged faces? I’ve been there. Employees shuffled into a session because “management said so,” treating it like a checkbox on an otherwise endless list of to-dos. But what if we could flip the script? What if training wasn’t … Read more

Beyond Trends: ERC CEO Kelly Keefe Talks Crafting a Meaningful Employee Experience for 2025 

Around this time each year, we’re flooded with predictions about the “next big thing” in HR for the upcoming year. At ERC, we’ve certainly contributed to these conversations in the past, but for 2025, we’re taking a different approach. Rather than chasing the latest trends, we encourage you to step back and adopt a more … Read more

Expert Tips on the Preferred Leadership Style for Each Generation

With five—and sometimes even six—generations now working side by side, today’s workplace has become more complex than ever. From Traditionalists to Generation Z, each group brings unique perspectives, values, and work styles. This can lead to opportunities for growth, as different generations contribute with unique strengths, however, it can also present challenges like communication barriers, … Read more